How do the Good Food Awards work?

The Awards are a program designed to promote food businesses that operate with high standards of service and food quality. Run on an annual schedule of the financial year (i.e. July to June) with an awards ceremony each July for presentation of awards and networking of food related entities.

In addition to Business awards, we also offer a Customer Service Award for an Individual. This award is decided by highest customer vote and open to food business staff on the Fraser Coast. Nominations open 1st July 2009.

Food Images courtesy Tourism QLD

Eligibility:

Open to all Food Licensed businesses within the geographic local government area of Fraser Coast Regional Council. Check your Food Licence, if it's issued by Fraser Coast Regional Council you are eligible to enter.

Voting:

Customers search for businesses and vote either positive (thumbs up) or negative (thumbs down). These votes are tallied for an average positive vote - positive/total votes = average positive vote.
For instance if Lilly's Pizzas received 250 positive votes and 100 negative votes, Then the positive votes are divided by the total votes of 350, which gives an average vote of .7143 or 71% average positive vote.

This is the fairest voting system as it compares high traffic with low traffic venues on an even field. It also takes notice of the people who didn't like the experience of visiting the business.

The recently released award category of 'Service Excellence' is an exception to the above voting system in that it is judged by industry experts and mystery shoppers on a points basis. This category is free with automatic entry for all GFA registered businesses.
We will be announcing the judging criteria for this award in september.

Voting Avenues:

1. Online
2. Instore Voting Forms
3. News Paper Voting Forms
4. Annual Magazine Voting Forms

Winners:

Individual awards are presented to each category winner plus one overall winner. (Click here for list of categories)

Awards consist of a plaque/trophy for display in their business place, promotion as an award winner, editorial in yearly magazine and use of bragging rights in their own marketing. Some categories are sponsored by food service suppliers and other businesses that also provide prizes with an award.

Events:

The award's season climax is an annual Presentation Ceremony Dinner, held in July each year at one of the best function venues on the Fraser Coast with our regions best caterers providing an exquisite menu to compliment an entertaining and fun evening.

Our Annual Magazine Launch is in August with detailed articles on winning establishments and rankings of all businesses. This is the best guide to dining in the Fraser Coast as winners are chosen by customers recommending their favourite places to eat.

Category Descriptions

Overall Food Outlet - Overall winner with highest net positive score of all categories.
CSA - Customer Service Award for an individual staff member employed by any food business.
Service Excellence - Award for outstanding customer service for a business NEW!!!

• Restaurants: Dine in venues cooking and serving food on their own premises in the below subcategories.
  • A la carte - offering multiple items from a list of dishes cooked to order.
  • Buffet - with a set price for choice of dishes in a display bar.
  • International Cuisine - Any dine in restaurant serving dishes derived from international cultures.
  • Pub - Any dine in restaurant in a pub setting.
  • Club - Any dine in restaurant in a club setting.
  • Family - Any dine in restaurant with a family friendly and very casual service.
  • Café - Any dine in restaurant with a small seating capacity offering mostly snacks and light meals with coffees and teas.
• Takeaway Non Dine in restaurants offering mostly fast foods in the below subcategories.
  • Seafood - with a strong seafood emphasis to their menu.
  • Burgers/Carvery - with limited menus of sandwiches, wraps, burgers, Kebabs or meat filled rolls.
  • Fast Food - with limited menus of non sandwich fast foods (EG: roast chickens, ice creams, etc.).
  • Pizza - with limited menus of Pizzas.
  • International Cuisine - Any take away restaurant serving dishes derived from international cultures.
• Caterers Businesses cooking and serving food in premises other than their own in the below subcategories.
  • Contract Catering - Caterers with contracts to supply a specific venue or venues.
  • Site Catering - Caterers who supply one off services at multiple locations.
• Producers - Growers & processors & suppliers of basic foodstuffs & ingredients in the below sub categories.
  • Seafood - Growers & processors & suppliers of seafood.
  • Meats - Growers & processors & suppliers of meat products.
  • Dairy - Growers & processors & suppliers of cheeses, yogurts, eggs and associated products.
  • Vegetable - Growers & processors & suppliers of vegetables & vegetable products.
  • Wines/Beverage - Brewers & Winemakers selling their own liquor products.
  • Bakery - Suppliers of baked products such as breads, cakes, desserts etc.

Category Sponsors and Prizes

Some of the Award categories have sponsored prizes, more will be collected over the year and we will announce these as soon as possible.
Currently sponsored categories are:

• Overall Winner: FCBTB : Weekend for 2 South Burnett Get Away
• Restaurants:
  • A la carte - Pitchers Hospitality: Catering Equipment Prize Hamper
  • Pub - Southern Cross TEN: $1000 Advertising voucher
  • International Cuisine - Discount Colour Printing $1000 Printing Voucher
  • Club - The Independent: $1000 Advertising voucher
  • Café - 103.5 Mix FM: $1000 Advertising voucher
• Producers -.
  • Meats - The Independent: $1000 Advertising voucher